Frequently Asked Questions
Massage Mouse Units and Massage XP

Frequently Asked Questions (FAQ)

1. Are these massagers FDA approved?
These massage units are approved and registered with the FDA (Food and Drug Administration). It's illegal to sell unapproved products and it's very dangerous to use an unapproved product.  You can search the FDA website to check product names or company names here  

2. How do the massage units work?
Various patterns of electronic impulses are sent to your muscles through the massage pads. Your muscles respond to the impulses by contracting and relaxing rhythmically. The contracting and relaxing of your muscles produces soothing massage sensations that are similar to that given by a massage specialist.

3. What kind of technology does the massage units use?
The Massage Mouse units and the Massage XP use the innovation of Human Bioelectric Simulation technology. There are other electronic massagers out on the market that use similar technology, but most of them only provide one "tapping" sensation. Your body will get accustomed to that one particular sensation and it will eventually stop responding to it. On the other hand, Massage Mouse units and Massage XP produce various kinds of massage sensations in a random fashion so that your muscles are receiving different sensations and therefore will not become desensitized.

4. Why does your massager use bioelectrical simulation?
Massage is a very important therapy in traditional Chinese medicine.  It has been created and developed by the Chinese for centuries in their fight against muscle tension and soreness.  In order to turn this traditional therapy into an easy means of self-treatment, a team of scientists specializing in Acupuncture and Meridian System started a program to develop the Massage Mouse, a bio-electricity simulating massage instrument.

Researchers studied the massage techniques of many of the very best massage specialists in China and developed a number of test analysis results to find the most effective massage techniques. From their analysis, they produced a series of modulated bio-electrical signals through electronic simulation. These signals have characteristics which, when applied to proper parts of the human body, can produce an effect similar to that caused by manipulation of a massage specialist.  After years of hard work, model JQ-1 (Massage Mouse) was completed. This new model embodies a combination of the traditional Chinese Medicine theories on meridian channels, the advanced theories of physiology and pathology, and the techniques of modern electronic simulation.  The end result, a product which you will use regularly for many different ailments and will contribute to greater health and happiness.

5. What makes your massage units different?
Our massage units deliver electrical stimulation in a consistently changing pulse to the body.  Whereas the competitors massagers provide one type of stimulation that can only be adjusted in strength.  The body generally becomes adjusted to the stimulation and requires a stronger signal to maintain the same level of effectiveness.   Our massage units cycle through various modes of kneading and tapping sensations with variable frequencies and intensities, this constant changing sensation keeps the body stimulated, thus prolonged relaxation and healing of muscles is the end result.

  • Accelerates microcirculation and promote the absorption of inflammatory substances
  • Loosen adhesions
  • Relaxes muscles and relieve muscular spasms
  • Relieves pain

6. I want to keep it on one sensation, can I do that?
Yes.  You can choose which mode you want by pressing the mode button.  On each unit there is an option of a kneading mode, a tapping mode, and a variable mode (as described above). 

7. Where can I apply the pads?
Generally, you can apply the pads anywhere except the heart and head area.  We suggest some common massage points in the manuals accompanying the Massage Units.  The best way to relieve your pain is to find the pain points and apply the pads there.

8. How long can I use the massager?
You can use it from 20 to 60 minutes each time, 2 to 3 times per day for better and faster improvement. There are NO chemicals or drugs involved so you can use it as often as you like. It is very safe for long term use. 

Elderly and people who are forced to sit for prolonged periods of time can use Massage Mouse on all different muscle groups to maintain muscle tone and prevent stiffness. Massage Mouse is also used to help relieve tired, achy, strained muscles and to give you relaxation and a deep soothing massage.

9. How do I put the battery into the battery slot?
To insert a battery into the battery slot, press the top of the battery against the springs and slide the bottom of the battery into the battery slot. If this does not work, try flipping the battery sideway and reinserting it into the slot.  You should see the light in the "mouse eyes" if the battery is working.

10. How do I take care of the massage pads?
Before applying massage pads, clean your skin first (or wipe with an alcohol pad) if you use skin cream or if your skin is dirty.  Always remember to apply a few drops of water on the sticky surface of both pads before use as they are water activated.  After use always apply a few drops of water and cover them with the included protective films to maintain the cleanliness of the massage pads and prevent them from drying out. If the pads become dirty, you can wash them using clear water or rubbing alcohol. 

Depending on frequency of use, the pads can last several months. If you find the pads lose their adhesiveness and it is very difficult to make them adhesive again by applying drops of clear water, or if the pads are worn out, you need to change the pads. Extra massage pads can be ordered here.

To change the pads, just unsnap the button on the back of the pads and clip on the new pads. Once you put a new set of pads on, the device will work like new again.

11. The massage pads are not sticking, what should I do?
Make sure that the protective plastic covering over the massage pads have been removed. The massage pads are water activated; therefore, before each use dip your fingers into some water and rub the water onto each pad. Apply the pads immediately to your skin when they are still wet.

Remove the old pads and replace with new pads as needed to ensure maximum effectiveness.  Also, remember to place the pads back into the storage tray right after each use following the instructions under "How do I take care of the massage pads?"

12. Why I feel stinging sensations from the pads sometimes?
The pads must be moist and sticky to work. Pads that are not moist enough will produce a weak and stinging sensation. Before each use dip your finger into some clear water and rub the water onto the massage pads. Apply the pads immediately to your skin when they are still wet. Make sure that the pads are making full and firm contact with the skin.

Worn out pads may also cause a stinging sensation. Replace the pads as needed. Even when you feel stinging sensations, Massage Mouse is safe. You just need to make sure that the pads are moist.

13. I can barely feel anything from the pads, what is wrong?
Check the wire connection to the pads and make sure the plug is securely plugged.  Make sure the batteries are in good condition.  Check that the pads are moist and not worn out. Turn the switch off, then turn on again and slowly increase the intensity level by turning the switch toward "on". 

Both pads must be attached on one person's body in order to feel the sensation.  If you want to attach the pads to two people, then you need to use the "Dual Adaptor" (four pad adaptor) . 

14. Can two people use one unit at the same time?
Yes, a "Dual Adaptor" (four pad adaptor) can be purchased separately to use with the Massage Mouse, Massage Mouse II and the Massage XP.   The Dual adaptor comes with a two receptacle adaptor, an electrode wire and two pads.  This allows one wire with two pads to be attached to one person and the other wire with two pads to be attached to another person.  The Massage XP II already has two outlets and two electrode wires so there is no need to purchase the Dual Adaptor if you have purchased the Massage XP II.   As a precaution, the two people using the pads should not touch each other.

15. I have a pacemaker, is this instrument safe for me to use?
No, unfortunately, the unit is not recommended to be used by those with a pacemaker. However, if you have a heart condition but you are not wearing a heart pace maker, then it is safe for you to use.

16. Do I need to ask my doctor first about using this device?
These massage units are designed for your personal use and are not intended to replace any professional health care.  When in doubt, we recommend that you consult with your doctor first.

 17. Is there a warranty?
Yes there is a two year limited warranty.  Please see our warranty page.

18. Do you offer a guarantee on your products?
Yes, we strongly believe in our products and when used as directed we're confident that our customers will be more than satisfied with their performance.  Therefore, we are happy to offer a 30 day money back guarantee to insure that our customers are always 100% satisfied with their experience at Please refer to the guarantee page for further details.
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