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Shipping and Payment Policies

Shipping and Handling

Packages are carefully processed from the moment the product is removed from inventory to the point at which it is transferred to the carrier.
Packages are shipped within 24 hours after payment has been cleared. We guarantee prompt and fast delivery!

Your shipping charge will automatically be calculated upon submission of your order, using USPS Postal rates. 

Most North American orders are shipped using USPS Priority Mail or US First Class Mail, unless requested otherwise by customer.
US First Class Mail includes small lightweight items weighing less than 1 pound, such as massage pads, it's economal,and you will still receive
your order in about 3-4 buisness days. 

USPS Priority Mail Most orders or shipped by the priority method (Please mark checkout page accordingly). Typically it takes 2 to 4 business days to receive
Priority Mail that is shipped within the continental U.S.  However, some items may have to be shipped from another location and therefore may take 7-10 days.

Local Pickup Only- if you are in the Raleigh-Clayton North Carolina area and wish to pick up your order personally, there will be no shipping charges
You can call to request pick up at 866-916-1850 or  919-345-9189, or you can email us at support@painreliefplace.com to make arrangements.

International orders are shipped using First Class mail, unless otherwise requested by customer.  Email support@painreliefplace.com
Typically it takes 10 to 30 business days to ship outside of the continental U.S.

If you are outside of the continental U.S. and you would like your order to be shipped to you, 
please send an e-mail to support@painreliefplace.com for shipping charges. 

Insurance: Deliveries are NOT insured against loss, theft and damage. Customer will need to inform support@painreliefplace.com if he/she
requires insurance.
 

Return Policy
Most manufacturers offer a 30 day money back guarantee policy as well as a limited warranty (12 months to 5  years, depending on the company) against factory defects. 
Please see details pertaining to each manufacturer's policy.
Please refer to the Warranty & Guarantee page for further details.
Please refer to the Return Policy page for details and instructions for a return.


Payment Methods
We accept credit card (Visa, MasterCard, Discovery, American Express) and PayPal.  
International orders can be processed using PayPal or American Express.

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support@painreliefplace.com
866-916-1850
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